Business Partners Elevating the Customer Experience Together

04/06/1993Business

When you surround yourself with like-minded people, you elevate each other. You push each other to be better every day because you want everyone to be successful. Judy and I have been friends and business partners for the past 10 years or so, and when I decided to start TitleSmart, she was there to help … Read More

Why Choose Your Own Title Company? (Pt. 2)

04/06/1993Industry News

Why should you choose your own title company when you’re closing on a property? Well… because it’s smart! We say it all the time, and it’s true that not all title companies are created equal. We may provide the same products, but it’s the service level, experience and reliability that set us apart from others … Read More

In Business, Actions Speak Louder than Words

04/06/1993Business

We can talk about being the best title company in the greater Twin Cities area, but nothing says that better than our actions. I can preach to our team and the whole world that we’re the best at what we do, but that’s not what sets us apart, and it’s not why people keep walking … Read More

OOO Etiquette: When to Set Your OOO Assistant

04/06/1993Business

On any given day, our staff is receiving between 200-300 emails! Every message counts and requires time and thoughtfulness to respond. If we are out of the office and won’t be looking at those messages, our Out of Office assistant [OOO] can be a lifesaver! It lets people know that we won’t be able to … Read More

AutoResponse: Are you ACTUALLY out of the office?

04/06/1993Business

Even with all of the new messaging apps and tools available, email remains the communication method of choice for most of us in the business world. According to the Radicati Group, in 2015, the number of emails sent and received per day totaled over 205 billion and is expected to reach over 246 billion by … Read More

Creating an Amazing Customer Experience

04/06/1993General

Most of us have heard the phrase, “money never sleeps.” Well… it’s kind of the same as saying, “business never sleeps” or “business owners never sleep” because sometimes it feels like it. Owning a business is much like raising a child. There are a lot of things to constantly think about as your business grows. … Read More

Help Customers Stay Connected with Easy WiFi Access

04/06/1993General

  In a world of multitasking and mobility, it is expected that a business offer free WiFi to their clients. Most of us rely on our smartphones and laptops to get work done when we are out of the office. With that being said, allowing guests convenient access to WiFi is a must for any … Read More

Your Brand is Your Company Personality

04/06/1993General

  We all have a personal brand that we give off when we meet someone new. There are typically a few steps that we take before meeting with someone, so that we give off a great first impression. Based on how you present yourself, you will have an opinion formed about you in about 10 … Read More

How to be an Indispensable Employee

04/06/1993Inspiration and Fun

Challenge yourself and don’t take the easy route. Anybody can show up to work, do what their told, and clock out at the end of the day. To be a true asset to any team, you must understand what the goals are and find ways to help your team achieve them. The saying, “What got … Read More

A Recipe for E-Mail Success

04/06/1993General

  E-mail misunderstandings happen all the time! I bet you can think of a handful of times when either you misunderstood someone’s e-mail tone or someone misunderstood yours. E-mail correspondence is a craft and there are many ingredients that make up a recipe for e-mail success. “The Little Things” I talk about “the little things” … Read More