"I'm writing to sing the praises of one of your closers! First, I want to give you some context. I've been in the business for just two years, but had the privilege of closing 27 files so far this year. I've worked with a number of title companies, but hadn’t work with TitleSmart directly for my clients. However, every time TitleSmart was on the other side of the transaction I was always impressed with the closers at the table. After shopping around for title companies the lightbulb finally went off and I looked you up online. I was drawn to Amber via her profile which focused on punctual communication and excellent client service with a cheerful disposition (that's my vibe with my clients as well). So, I've sent Amber two files so far, one of which pre-signed today. My clients had a lot of questions and special circumstances and Amber handled them with an amazing amount of grace, positivity, poise and professionalism and went above and beyond in every way. Amber even went out of her way to even make sure the lockbox was properly taken care of and not to mention, she was so kind and understanding with me as well as I worked my way through various tricky details of the transaction.
I am so grateful for Title Smart and for Amber! This makes all the difference in the world, not just for the tough clients, but for friends and family too! To have the closing portion, and the LAST interaction of the process be positive is so critically important. Thank you and your team for the work you do! Needless to say, you've won me over. All my files are headed your way!!! Have a great week"
Jennifer Bortel, Realtor, M.A.
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