We all know how stressful and crazy our industry can get. It makes having a positive workplace even more important. At TitleSmart, we strive to provide an over-the-top client experience. That experience starts from the inside, with a positive and productive work environment. The biggest contributor to a positive workplace is communication. We’ve put together some suggestions to keep your work environment a place where you love to be every day.
Co-workers love to work with people who are willing to help them when they are in need. Brushing something off and saying that it’s not your problem, or not your responsibility, perpetuates negativity. Be the person who is always willing to help.
Be a problem solver.
People who are willing to problem solve are invaluable! Be the type of person who is willing to improve the business and embrace change.
Be someone who listens to understand.
We don’t always understand a co-worker or a concept right away, and that’s okay. Instead of getting frustrated and speaking before you think, let someone know that you don’t understand and ask if they can explain it to you in another way.
You may find yourself in a situation where a client or a co-worker has a differing opinion to yours. These are moments that help define us. Showing respect for other people’s opinions is important. Instead of saying, “Nope. You’re wrong,” try taking a different approach. Saying, “I don’t necessarily agree with you because… What are your thoughts?” is an effective way to open up the dialog instead of putting someone on the defensive.
It’s easy for us to catch ourselves saying sorry after making a mistake, and following that apology with an excuse. Be the type of person who owns up to their errors and offers a solution for avoiding the same mistake in the future.
Mistakes often happen because of a breakdown in communication. Be the type of person who asks for clarification when needed and understands expectations.
Sometimes we try our best and find out that there could have been a better way to do the task. Be willing to ask what you could do better next time and adapt to get better each and every day.
While many other factors come together to make a positive workplace, these are great building blocks to start with. If you apply these ideas to your daily routine, you will find yourself surrounded by more positivity!