E-mail misunderstandings happen all the time! I bet you can think of a handful of times when either you misunderstood someone’s e-mail tone or someone misunderstood yours. E-mail correspondence is a craft and there are many ingredients that make up a recipe for e-mail success. “The Little Things” I talk about “the little things” … Read More
I remember it like it was yesterday. I’d been taking piano lessons for several years, working out of books by the name of “Technik.” So when the announcer read to me my third word in my second-grade spelling bee, “technique,” I thought back to my piano book and proudly exclaimed, “T-E-C-H-N-I-K, technique!” “I’m sorry, but … Read More
I think we can all agree that it’s easy to get stuck in a rut from time to time and talk about all of the things that you want to do, but never actually follow through or execute on them. This is where making a plan, or a list comes in handy. Start by making … Read More
You need to be obsessed about the customer experience. That’s all I think about all day long… What can we do to make it better for the customer and turn the customer from a customer into a fan? I was out at a closing the other day at a big title company in the … Read More