E-mail misunderstandings happen all the time! I bet you can think of a handful of times when either you misunderstood someone’s e-mail tone or someone misunderstood yours. E-mail correspondence is a craft and there are many ingredients that make up a recipe for e-mail success. “The Little Things” I talk about “the little things” … Read More
It’s undeniable that culture can make or break your company. When you think about the last few companies that you worked for, can you say that the company culture was one of positivity and appreciation? Odds are that you left for a reason and it probably had something to do with the company culture. Don’t … Read More
You need to be obsessed about the customer experience. That’s all I think about all day long… What can we do to make it better for the customer and turn the customer from a customer into a fan? I was out at a closing the other day at a big title company in the … Read More