One Simple Phrase to Provide Consistently Compassionate Service – “I want you to be happy.” A few years ago, I experienced what I call an “empty work tank”. We all have periods where due to stress, high volume workload or personal issues that our professional life is affected. We no longer feel as compassionate to … Read More
Author: Cindy Koebele
Make the Most of Every Relationship
As business people we need to take a moment to step back and look at the bigger picture. Business is about relationships and taking the time to build a positive, honest, and trusting relationship for the future. When you think about it, everyone can be a customer. They may not be a direct customer … Read More
A Good First Impression Makes A Difference!
We experience more personal and business first impressions each day than we even realize. Think about when you meet someone for the very first time. Many times we can’t help but have an initial impression based on how they present themselves. This can include: what they are wearing, how they introduce themselves to you, … Read More
5 Important Things to Do When Dealing with An Upset Customer
It’s that moment you dread. Something went wrong and you have an angry customer on your hands. We know that even one unhappy customer can spell disaster. But it’s also important to remember that in those tense and uncomfortable moments, there is also an opportunity. When you handle an upset customer effectively, you can demonstrate … Read More
Tips by Cindy – The Power of Branding
Don’t underestimate the power of branding! Everywhere I go, I see companies who are missing out on opportunities to win business with a powerful brand. When I go into a business and they hand me that pen that has a flower on it or is attached to a string, the first thing I think is, … Read More
Tips by Cindy – It’s #TheLittleThings that Change the Customer Experience
Do you want your customers to have a memorable experience? Try this! It really is the little things for the customer experience and we are obsessed about it. It’s the little things that make that biggest impact with your current and future customers. When a customer comes into our office: they get that relaxed … Read More
Tips by Cindy – Do Everything With A Passion
Do everything with a passion, duh! People understand that when you’re passionate about something, it’s the general thought in that effort that makes the difference. Everyone wants to feel like they’re the most important person that you’re working with and if you do everything like your life depends on it they’ll always feel that … Read More
Tips by Cindy – Over-the-Top Presentation
Think about the last business that you visited. From the time that you walked in the door, how did it make you feel? Was it bright and inviting? Did someone that was bright-eyed and bushy tailed greet you right away? Were there smells that you remember from cooking with your grandmother or mother as … Read More
Tips by Cindy – Obsess About the Customer Experience
You need to be obsessed about the customer experience. That’s all I think about all day long… What can we do to make it better for the customer and turn the customer from a customer into a fan? I was out at a closing the other day at a big title company in the … Read More
Overloaded By E-Mails?
E-mail has changed the way that we communicate in business. It has helped us connect on the fly, produce faster results, and make us want to pull our hair out at times. It’s easy to send a quick e-mail, but if you’re not organized it can become the one thing you dread seeing when … Read More